Accessibility Statement
NigeriaServe wants everyone to be able to search, book and manage a stay, including people who are blind or have low vision, are deaf or hard of hearing, or have motor, cognitive or other disabilities.
1. Our commitment
Standard. We aim for the website nigeriaserve.com/, including search, results, hotel pages, checkout and "Manage a booking", to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
The law. The Discrimination Against Persons with Disabilities (Prohibition) Act 2018 prohibits discrimination on the grounds of disability. Section 9 says anyone who provides goods, services or facilities must not discriminate in refusing them, in their terms, or in how they are provided. We apply that duty to our website, our customer service and the information we give you about stays.
How we work. We build new features with accessibility from the start, test with a keyboard and screen readers before release, train staff who answer customers, and review this statement at least once a year.
2. How accessible the site is
Features available today
- Every part of search and booking works with a keyboard, with a visible focus outline and a “Skip to content” link.
- Form fields have text labels, and errors are written out in words, not shown by colour alone.
- Text and buttons are designed for at least 4.5:1 colour contrast, and pages reflow on phones and when zoomed to 200%.
- Booking messages and spinners respect your device’s “reduce motion” setting.
- You can book and pay entirely by bank transfer or Paystack USSD if card forms are hard to use.
Known limitations (we will confirm or update this list after testing)
| Area | Issue | What you can do now |
|---|---|---|
| Hotel photos | Some photos supplied by partners have no text description | Call or WhatsApp us and we will describe the property |
| Payment pages | Paystack, Stripe and PayPal pages are run by those companies, so we cannot fix issues on them | Choose another method or ask us for a bank transfer |
| Partner websites | Offers marked “Book on partner site” open another company’s website | Contact us to book an equivalent stay directly |
| Date pickers | Their behaviour differs between browsers and screen readers | You can type the date as YYYY-MM-DD |
| Documents | Older PDF documents may not be fully accessible | Ask us for the content in another format |
Accessibility of the stays themselves. Accommodation providers tell us about step-free access, lifts, accessible bathrooms and other features. We show this where we have it, but the provider is responsible for its accuracy. Before you book, we can contact the property for you to confirm what you need, at no charge.
3. Getting help and giving feedback
If something on the site stops you booking, we will help you complete the booking another way, at the same price.
- WhatsApp or phone: +234 809 448 2255 (8am to 6pm, Monday to Sunday)
- Email: hello@nigeriaserve.com
- Text relay or a sign language interpreter: tell us and we will arrange the call your way.
When you report a problem, tell us the page, what you were trying to do, and the device and assistive technology you use, if you are comfortable sharing it. We respond to reports within 48 hours and aim to fix or work around them as quickly as we can.
If you are not satisfied with our response, you can contact the National Commission for Persons with Disabilities (NCPWD), which receives complaints about violations of the rights of persons with disabilities.