Human Rights Statement
NigeriaServe respects the human rights of everyone our business touches: guests, the people who work in the hotels we list, our own staff, and the communities where travellers stay. Where our platform contributes to harm, we act to stop it and put it right.
1. Our commitment and the standards we follow
We follow the UN Guiding Principles on Business and Human Rights, which expect companies to respect human rights, check for risks in their operations and business relationships, and provide remedy when things go wrong. We also respect the fundamental rights in Chapter IV of the Constitution of the Federal Republic of Nigeria, and the International Labour Organization’s core labour standards: no forced labour, no child labour, no discrimination at work, and freedom of association.
This statement applies to Omega Training Limited, its staff and contractors. We expect our accommodation partners, booking partners and suppliers to meet the same standards, and we write them into our agreements.
This statement sits alongside our Modern Slavery Statement, Privacy Notice, Accessibility Statement and Partner Complaints and Dispute Resolution policy.
2. Our most important human rights issues
These are the areas where people could be most seriously affected by our business, and what we do about each.
| Who | Rights at risk | How NigeriaServe could be involved | What we do |
|---|---|---|---|
| Guests | Non-discrimination; safety; consumer protection | A property refusing guests because of ethnicity, religion, disability, gender or nationality; unsafe rooms; misleading listings | Partner terms ban discrimination; we act on guest reports and can remove listings; we refund guests turned away unfairly |
| Hotel workers | Fair pay; safe work; freedom from forced and child labour; freedom of association | Bookings we send to properties that exploit staff | Partner labour terms, checks before listing, and our Modern Slavery Statement |
| People at risk of trafficking or sexual exploitation | Liberty; security of person | Rooms booked through our platform being used to exploit people | Staff training, booking-pattern checks and reporting to NAPTIP |
| Our own staff | Fair pay; equal treatment; safe and respectful workplace; freedom of association | Our employment practices | Written contracts, the national minimum wage or above, anti-harassment and whistleblowing policies |
| Users’ privacy | Privacy; protection of personal data | Collecting and sharing guest and partner data | Compliance with the Nigeria Data Protection Act 2023, as set out in our Privacy Notice |
| People with disabilities | Equal access to services | An inaccessible website or misleading accessibility information about stays | Our Accessibility Statement and help with booking by other means |
| Local communities | Adequate housing; land rights | Short-let listings that displace residents or operate without permits | We list only properties that show they are lawfully permitted to operate |
3. How we put this into practice
Responsibility. The board of Omega Training Limited oversees this statement. Ademola Ibrahim, Ethics Manager, is responsible for carrying it out day to day and reports to the board once a year.
Checking for risks. We review our human rights risks every year, and whenever we enter a new country, add a new type of property (such as short-let apartments) or take on a major new booking partner. We look most closely at areas where harm would be most severe, which is why trafficking and labour exploitation in properties come first.
Acting on what we find. If a partner breaks our standards, we work with them to fix it where that is possible and safe. If the breach is serious, or the partner will not change, we suspend or remove the listing. Where someone is in danger, we report to the police or NAPTIP straight away.
Raising a concern. Anyone affected by our business, including guests, hotel staff, our employees and community members, can raise a concern in confidence:
- Email hello@nigeriaserve.com or WhatsApp +234 809 448 2255. You can stay anonymous.
- Guests can also use the complaints route in our Terms of Service; partners can use our Partner Complaints and Dispute Resolution process.
- We acknowledge every concern within 48 hours and do not penalise anyone who reports in good faith.
- You can also contact Nigeria’s National Human Rights Commission or another relevant authority at any time.
Remedy. Where we have caused or contributed to harm, we will help put it right, for example by refunding guests who were discriminated against, or by ending a partnership and supporting the reporting of abuse.
Reporting. Each year we will publish what we found and what we changed, alongside our Modern Slavery Statement.
Approval. This statement was approved by the board of Omega Training Limited on 1 November 2026.
Signed: Emmanuel Uchechukwu, Emmanuel Uchechukwu, Director