Partner complaint form

Use this form to raise a complaint about how NigeriaServe has dealt with your property. Our process is set out in our Partner Complaints and Dispute Resolution policy. Please raise complaints within 28 days of the event.

What happens next

1. Within 2 working days: we acknowledge your complaint and name your case handler.
2. Within 15 working days: you receive a written decision with reasons.
3. If you are not satisfied: a senior manager who was not involved reviews it within 10 working days, and either side can then propose mediation through the Nigerian Institute of Chartered Arbitrators.

Raising a complaint never affects your ranking, payouts or account standing. You can also email hello@nigeriaserve.com or WhatsApp +234 809 448 2255.